Privacy Policy

Effective Date: 11 March 2026

This Privacy Policy explains how LeadLift (a trading name of The Ivy Leaf Group Pty Ltd) collects, uses, stores, and discloses personal information.

1. Scope

This policy applies to personal information collected through:

• the LeadLift website
• order forms and checkout pages
• communications with clients
• service fulfilment processes.

2. Information We Collect

Depending on how you interact with us, we may collect:

Contact information

• name
• email address
• company name
• job title
• support communication details.

Order information

• package selection
• targeting Brief
• delivery preferences
• notes and instructions.

Transaction information

• payment confirmation
• order identifiers
• purchase history.

Technical data

• IP address
• browser type
• device information
• usage logs and timestamps.

Communications

• emails or messages sent to our support channels.

3. Sources of Information

We collect information:

• directly from you when you submit forms or place orders
• from service providers involved in payments or infrastructure
• automatically through website technologies such as analytics tools.

4. Public Data Used in Services

To fulfil client orders, LeadLift compiles business and contact information from:

• publicly available business directories
• company websites
• publicly accessible contact pages
• professional networking platforms
• third-party enrichment services.

This information may include business contact details such as names, roles, company affiliations, and publicly listed contact information.

5. How We Use Information

We use personal information to:

• process and fulfil orders
• deliver lead lists
• provide customer support
• communicate order updates
• prevent fraud or misuse
• improve service quality
• meet legal, accounting, and compliance obligations.

Where lawful, we may also send operational notices or marketing updates.

6. Disclosure of Information

We may share information with trusted service providers including:

• payment processors
• hosting and infrastructure providers
• analytics providers
• form and communication tools
• professional advisers
• government or regulatory authorities when legally required.

If LeadLift is involved in a merger, acquisition, or business transfer, relevant information may be transferred as part of that transaction.

We do not sell client account data for third-party marketing purposes.

7. International Data Transfers

Some service providers may process information outside Australia.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

8. Data Retention

Personal information is retained only for as long as necessary to:

• provide the Services
• maintain business records
• comply with legal obligations
• resolve disputes
• prevent fraud.

Retention periods vary depending on the type of information and legal requirements.

9. Security

We implement reasonable technical and organisational safeguards to protect personal information.

However, no system is completely secure, and users are responsible for maintaining the security of their own systems and credentials.

10. Your Rights

Subject to applicable laws, individuals may request:

• access to personal information
• correction of inaccurate data
• deletion of certain information
• restriction or objection to processing
• withdrawal of consent where applicable.

Requests can be made by contacting us using the details below.

Identity verification may be required before processing requests.

11. Marketing Communications

You may opt out of marketing communications at any time using unsubscribe links or by contacting us.

Operational messages relating to orders or services may still be sent where necessary.

12. Cookies and Tracking

Our website may use cookies and similar technologies to support:

• functionality
• analytics
• security
• performance monitoring.

You may manage cookies through your browser settings.

13. Third-Party Websites

Our website may contain links to third-party services.

LeadLift is not responsible for the privacy practices of those external sites.

14. Children

LeadLift services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

15. Privacy Complaints

If you believe your privacy rights have been infringed, please contact us so we can investigate.

If the issue is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC).

16. Updates to This Policy

We may update this Privacy Policy periodically.

The latest version will always be published on our website.

17. Contact

Privacy enquiries or requests:

sales@leadlift.au

18. Related Policies

This Privacy Policy should be read with our Terms & Conditions, Refund & Remediation Policy, Acceptable Use & Outreach Compliance Policy, and Data Accuracy Disclaimer.

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